Richer Sounds Reviews

Bought a tv off them Philips 55 inch after just 18 months the whole tv picture sound the lot has gone so I have gone from richer sounds to Philips now to find out the repair company has to order parts from Poland absolute joke or they offer is a loan tv and want holders fee plus me to pick the tv up I have no other tv and to say richer sounds are useless is an understatement and the assistant manager at the Brighton store just sends me emails with a silly emoji at the end not very professional at all I will never buy even a battery off this company again feel very let down by richer sounds and Philips the company

This should read Richer Sounds 4 stars and delivery service 1 star. Richer Sounds would have been 5 stars but for the very lengthy time it took to get through to customer services. The delivery was exactly on time but the guy who delivered it was rude and curt. I'm not naive Richer Sounds employ subcontractors to delivery their goods but I was not expecting to feel enraged by a TV delivery which is a new one on me

Not a terribly good response thus far as far as i'm concerned. I have previously purchased a complete Home cinema set-up from RS. An Atmos Set-up 7.2 Amp, TV and obviously speakers.At the time of purchase the 6 year guarantee was pushed, pretty much a no brainer I thought and worth while. I was lead to believe (AKA told by the salesman : Edward from the Nottingham richer sounds branch that the guarantee would cover my items for 6 years, should I have any issues with them that they would be repaired or replaced with no quibble and even if I didn't need it, the guarantee itself would be refunded. Great I thought (as you would!).Well it turns out that 5 years down the line sure enough my amp has failed.. No problem I thought, its under guarantee... and here's where sadly RS started to let themselves down (in my experience so far).Firstly I booked the repair online... to be contacted with 24 working hours..erm... well no actually.. I had to chase it up, but eventually got it booked in and then arranged for the item to be picked up.I sorted a day that I could change my plans to be at home for the pickup..again.. erm.. nope.. they never turned up.. never rang, nothing...again I chased them, and ended up taking it into the shop at the weekend.Had no response for a little while so I thought i'd chase it.. only to be told it would be 3-4 weeks for a repair.. Fair enough, at least it will get sorted .. I thought!a few days after this I have received a call.. several in fact now that I've expressed my views to them.. The first simply to tell me that my amp wasn't repairable.. - fine I thought, as per the guarantee it was repair or replace as can still be seen in large letters on the website.Except erm, turns out that according to the guy from RS (i'll update with the name from the recordings later) that should RS decide that they cannot repair the item,replacements are purely at their discretion.. apparently in his words its not a guarantee.. its "more like car insurance". So, not a guarantee then.. apparently things have gone up in the 5 years since purchase??? really ya think? that's what a guarantee is for.. but not according to RS so far.He later rang again to justify this rather odd arrangement of a guarantee.. trying to quantifying it..And after that a RS customer service rep also rang saying the same...When challenged on what was sold, he explained.. that was in "2016... how can i verify that.." and that again.. it comes down to depreciation...Funny, when I've had ANY other item under guarantee that's broken, the choice is always the customers... PC world for example, laptop sadly passed away whilst under guarantee.. the model is no longer made, would you like this newer model which we now sell OR your money back. The fact the newer model was.. bigger/faster/stronger and more expensive didn't ever come into it, the item was under guarantee.With RS so far this sadly seems no to be the case. This does of course in my opinion do a few things... puts RS who I'd previously recommenced and commended on their Knowledge and sales/relationship etc on much more of a level playing field with other retailers as it appears the guarantees aren't actually guarantees, more insurance policies of sorts so it comes down to price and expertise...Now I can't fault their knowledge of what they sell (extended guarantee's aside of course because clearly in my case this was mis-sold), but their are other "specialist" retailers with this knowledge also Seven oaks for example, and indeed Super-Fi also in Nottingham from where i've purchased previously but in my case the guarantee foolishly swung it to RS.As for price, truth be known I think many are comparable like for like.. so again for me there's little in it.I'm waiting to hear what the manager has to say and will update accordingly.. but will make available the highlights of the conversations.. as like sooo many companies these days that record calls as a matter of practice (RS included) my company (and hence my phone) does the same so the actual conversations will be made available online alongside the relevant web quotes etc.In today's world, its all about being informed, i'm not saying RS is bad as such (apart from in my case mis-selling the guarantee which looking through the posts on here and other forums does seem to be a thing), I just think the playing field isn't quite as clear as I thought and it's only when you actually need to use the things which are promised that sadly you find them lacking.The 6 year guarantee states that for example;They will supply you with a loan unit so you don't go without, this didn't happen.Replace any machine that cannot be repaired, again.. not as they intend so far.Offer you free servicing and maintenance checks, well again.. nope this has never happened..T.B.C

Absolutely fantastic support provided by RS. I was unlucky enough to have a big trouble with my brand new right in-ear headphone after just 2 days. I contacted the support team and they replied me fast, friendly, offered me the best solution straight forward, without trying to make me feel that it was my fault like others would do. They gave me a brand new pair with an exchange of the failed one for free, shipped the next day! Absolutely brilliant guys who care about their customers and know how to keep them. Thank you! Recommended to all my friends and for the first time I felt that I had to open an account here and let the world know. 5/5!!!!

Andrew in customer service got right to the heart of my problem and organised repair efficiently and promptly.Would recommend any time.

I’m quite used to poor service from retailers, it seems to be the norm. Tunbridge Wells Richer Sounds have bucked the trend and gone above and beyond. We bought a TV that had a fault and they’ve rectified promptly with no problems at all even though I had destroyed the packaging. Also the courier service they use are fantastic, polite, prompt and helpful. Other companies should follow their example

.Once again I cannot find a single fault with Richer Sounds.Their support at their Customer Service and their Exeter store was second to none.After setting up my Panasonic TV purchased from Richer Sounds I had a problem with my Mee audio connections so I rang the Exeter store again and within minutes my audio was up and running as I needed it.I purchased several items from the Exeter store over the years and I have to say that I would not only recommend Richer Sounds but would urge those wanting TV and Audion equipment etc, to make Richer Sounds their first port of call.Not only are they expert in their advice they are extremely friendly and more than willing to help.

ordered my Tv on the 3rd March, was told I would have it the next week. I called On the Thursday of the next week to be told the stock that came in only filled back orders and mine would be in next week. Same again next week, I called on the Thursday to be told there was delays and mine was due in tomorrow. The manager promised to call back Friday with an update which didn't happen. I called again Saturday to be told I may have it Thursday of the next week. Have cancelled and paid extra with John Lewis, at least I will actually get a TV now!Finally got a call back from the Manager of the store once I had cancelled my order to say he was sorry and that he would look to give me a deal on another product. Cannot see the point if I have to chase that product too for another 3 weeks with no luck, so won't be taking them up on that offer.

Great service and knowledge. Excellent after sales and guarantee.

After receiving a fantastic service experience from Diego at the Liverpool Branch (separate 5 star review on the Liverpool store site) the experience was completely spoiled by the distressing and disturbing experience with the DPD courier Richer Sounds uses.My item arrived within 2 working days of the Warehouse order processed through the Liverpool store, which again exceeded my expectations. The DPD courier company were terrible though and I have had to make a formal complaint because despite notifying them online in the Tracking/Delivery details, of my "safe space" to leave the item in accordance with DPDs procedures, the driver didn't and wouldn't leave it unless I opened my front door which I refused to do as I am shielding (this is not in compliance with the DPD guidance on their website). Their site stated the item didn't need to be signed for and the driver would leave it in my designated "safe space" and take a photograph of it there as proof of delivery. When I saw he was walking off with my package I did reluctantly open the door and saw he was not wearing a face mask. When I asked him why he wasn't he gave me a torrent of abuse which left me shocked and shaken. What would have happened if I had not been at home?Even though I made a complaint to their central 0121 code office I do not hold up much hope of this being taken seriously or followed up as they didn't seem particularly interested.This occurence spoiled the fantastic Richer Sounds service experience, and Richer Sounds needs better performance from their sub contractors, as iot does ultimately reflect on them.Update 18 March 2021: Received a telephone call from Paul from Richer Sounds Customer Services today regarding my distressing (for me) experience with the DPD Courier Service. He agreed that it was unacceptable and reflects badly on Richer Sounds as DPD act as their subcontractor. He assured me that he would be getting in touch with DPD and also my experience would be raised at the regular service meetings between Richer Sounds and DPD Management. He also implied that Julian Richer may also want to be made aware of this matter. Star rating raised from 1* to 4* because of the contact and assurances from Richer Sounds Customer Service (sorry Paul I couldn't bring myself to change to 5* because of the unsettling and disturbing experience from DPD).

Terrific help and advice from John at the Glasgow branch. Quotes for equipment came through very quickly and were amended after discussing other options. I miss the in store listening room but the remote assistance was everything I expect from RS.

About a week ago, the picture on my Toshiba television which I'd bought from Richer Sounds in Liverpool about two years ago, suddenly went off. I contacted Richer Sounds and they couldn't have been more helpful. They collected my television the following day to see if it could be repaired. Three days later they contacted me to inform me that a repair wasn't possible and that they would be delivering me a brand new television the following day. Their service is absolutely fantastic.